About Aurelia

At Aurelia, we believe that true beauty begins with simplicity.

No unnecessary steps. No empty promises.

Just pure, natural skincare that actually works.

Our mission is clear: to bring skincare back to its essence.

Every formula is carefully crafted with natural, nut-free and eco-conscious ingredients.

We blend science with the power of nature to restore, nourish, and bring back your skin’s healthy, confident glow.

We want you to look in the mirror and feel trust again —

to know your skin is balanced, calm, and cared for.

That’s what Aurelia stands for: honest, mindful, and effective skincare.

Aurelia — everything your skin needs. Nothing more.

Feel the difference, Feel the confidence.

Shipping Policy

At Aurelia, we value an efficient and reliable shipping process to ensure your order is handled as smoothly and quickly as possible.
Below you’ll find all details regarding our shipping and return policy.

Order Processing

All orders are processed within 1–3 business days, excluding weekends and holidays.
Processing begins once your order confirmation email has been received.
As soon as your order has been shipped, you will receive a notification with tracking details.

Shipping Costs

At Aurelia, we aim to make shopping easy and affordable.
We offer free standard shipping on most products, unless stated otherwise.

Standard Shipping Rates

  • International: Free shipping for standard products

  • Netherlands / Belgium: Free shipping for standard products

Shipping Times & Methods

Estimated delivery times:

  • 5–10 Business Days: International orders (standard products)

  • 5–10 Business Days: Netherlands / Belgium (standard products)

  • 7–12 Business Days: International orders (large products)

  • 7–12 Business Days: Netherlands / Belgium (large products)

Please note: while we do our best to deliver your order on time, Aurelia cannot be held responsible for delays caused by the shipping carrier.

If you need more information or assistance, feel free to contact our customer service team at info@aureliastore.nl.

Return Policy

At Aurelia, we understand that sometimes a product may not meet your expectations.
Our return policy is designed to make this process simple and transparent.

Return Period

You have the right to return your purchase within 14 days of delivery, provided that the item is unused and in its original condition and packaging.

Refunds

Upon return, we will refund the full order amount, excluding any return shipping fees.
Please note that, for hygiene reasons, certain products are non-returnable, which will be clearly indicated on the product page.

Damaged Items

If your order arrives damaged, please contact us immediately at info@aureliastore.nl.
Include your order number and a clear photo of the damaged item.
We handle these cases individually to ensure a satisfying solution.

Refund Process

Once we receive and inspect your return, you will receive an email confirming its arrival.
We will also notify you whether your refund has been approved or rejected.
If approved, your refund will be processed within 14 business days, and the amount will be credited back to your original payment method — usually sooner.

Order Process

  • Orders are processed within 1–3 business days, excluding weekends and holidays.

  • Pre-ordered items are processed within 1–3 business days after arriving at our warehouse.

  • After successfully placing an order, you will receive an email confirmation with your order details.
    If you do not receive an email, please check your spam folder or contact us for assistance.

  • If you have questions or wish to modify your order, contact us immediately at info@aureliastore.nl.
    Note: changes are no longer possible once your order has shipped.

Please make sure all shipping information is entered correctly.
Aurelia is not responsible for orders not received due to incorrect address information provided by the customer.
If an order is returned due to an incorrect address, we will refund the original order (excluding shipping fees) and ask you to place a new order.